Receive remote support in a timely manner from our Tech Support and Remote teams, identifying issues and providing assistance without the need to visit the site.
Our remote support is facilitated by two teams: the Tech Support Team and the Remote Team. The Tech Support Team triages all calls and identifies issues that can be resolved remotely without the need for a technician to visit the site. They commonly handle tasks such as providing advice on machine use, IT/print driver troubleshooting, and scanning setup. The Remote Team focuses on connecting customers to managed platforms that automate toner orders and collect meter readings. This takes the hassle out of customers manually reporting meter readings to our billings team.
To initiate remote support, simply contact our support team via phone or e-mail, and our technicians will guide you through the process and ensure that you receive the assistance you need in a timely manner. In some circumstances, you may have to download Team Viewer for support regarding device configuration, software deployment, and troubleshooting. Contact us today to experience the convenience and efficiency of our remote support services at remote@aurora.co.uk or call us on 0333 241 3344
Complete the form and let us know a bit about your query and a member of the team will be in touch when possible.
Our operating hours are:
Mon – Fri 9am – 5pm
