Services

Enterprise Managed Services

Optimised workplace technology and pro-active managed services dedicated to larger private and public sector organisations

Maximising Performance, Controlling Costs, Minimising Impact

Aurora’s Enterprise Managed Services is a specialist operation dedicated to providing pro-actively managed digital workplace technology and managed services to larger private and public sector organisations.

We have the experience and expertise to meet the unique challenges of multiple locations and hundreds or thousands of users, and our pro-active approach to managed services through our UK-based national operations centre can deliver significant cost and efficiency savings.

Aurora Managed Services for Enterprise Customers

Specialist print, document, workflow and telecoms assessments and Professional Services consultants to help you develop your optimal infrastructure strategy across your core technologies
Independent workplace portfolio from global leading manufacturers
Market-leading service delivery by Aurora Managed Services nationwide
Enterprise-wide solutions for office, centralised and remote environments
Project, implementation and change management certified expertise
Account specific Service Delivery Managers and Project Management Officers
Legacy contract management for smooth transition to new optimised solutions
Pro-active remote, mobile and on-site support by Aurora service engineers
Tailored SLAs for Enterprise customers with enhanced SLAs for business-critical environments and processes
Dedicated experienced Account Management throughout agreement
Innovative financial solutions and flexible agreements
Comprehensive MI reporting on performance and service delivery
Regular management reviews for continuous improvement and innovation

Look Beyond Print, to Your Document Workflows and Key Processes

At Aurora we have taken an entirely different approach to supporting strategic Enterprise-scale customers. At the first meeting with your Enterprise Account Manager you will notice we take time to understand your organisation, your key processes and working practices, not just the number of devices and volumes.

Our assessments aren’t simply quick network sweeps, we spend time analysing the major workflows you rely on to identify opportunities for improvement and design a better strategic solution for you.

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Our Pro-Active Managed Services Drive Your Uptime Up

From a support perspective we do not rely solely on a reactive service response, instead we have made pro-active remote care the primary route to care for our customers.

Our investments in new technology and a dedicated team of support experts who proactively monitor the document and workflow infrastructures of our customers nationally, continually optimising performance by pre-empting any potential issues before they occur, are why our service levels are the best in our industry.

This in combination with our field-service operation enables us to deliver exceptional levels of accountability, service and uptime to our Enterprise customers.

Continuous Account Management and Reviews for Continuous Improvement

Maximising the performance of your document and process infrastructure throughout its lifetime with pro-active managed services and continuous improvement is our primary objective.

Leveraging that infrastructure to drive your efficiency and optimise workflows is where our innovation could deliver additional savings and other benefits to your organisation.

Tailored Solutions for Large-Scale Organisations, Combining Proactive Management, Cost Control, and Enhanced Performance Across Print, Document, and Telecoms Services.

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Enterprise Specific Operations and Expertise to Optimise Customer Experience

Aurora has invested significantly to develop the specific operations and capabilities which Enterprise scale organisations need from their technology solutions provider including:

Aurora’s Enterprise Managed Services can provide digital workplace technology and managed services which will help you optimise your technology performance, manage your documents and workflows more effectively, significantly reduce operating costs and minimise your environmental impact.

If you are struggling with an existing supplier whose service standards have slipped and you need a more professional partner to work with, it’s time you talked to Aurora’s Enterprise Managed Services about our Service Take Over solution.