MI, Reporting & Continual Improvement

Detailed MI Reporting

As part of our regular review and continual improvement process, we present Enterprise customers with a detailed report, using our dashboards from ARMS. This makes complex data easy to interpret at a glance, ensuring that key insights are immediately clear and accessible. We can tailor these reports to a customer’s specific requirements.

Key metrics include:

• Device uptime and overall fleet performance
• Incident response and resolution times
• Document volume trends and analysis
• Emphasis on data-driven insights for effective performance assessment
• Overview of incident logs, including types and frequency of issues reported
• Details of preventative maintenance activities, repairs, and device health status
• Summary of device performance, highlighting any recurring issues or replacement needs

Continual Improvement Processes

• Review of all action points discussed and agreed upon during the meeting
  • Assignment of responsible individuals and set deadlines for each action
  • Managing change process
• Ensuring accountability and clear follow-up processes
• Commitment to support urgent or unexpected changes in your business needs
• Availability of the dedicated Account Manager for immediate response and coordination
• Ad-hoc meetings arranged for critical issues outside regular review cycles

Aurora is a very agile business and can provide instant support via phone, teams or email as needed. This flexibility ensures we’re always available to address urgent matters as they arise.