At Aurora our service model is underpinned by three industry-leading methodologies—ITIL4, PRINCE2, and Agile Scrum—which allow us to manage services holistically, ensuring continuous alignment with our Enterprise customers’ business objectives. This incorporates our transition, transformation, and continual improvement throughout the contract and service lifetime.
Using the PRINCE2 project governance framework, we meticulously plan every phase of the transition, ensuring all changes are aligned with your timeline and budget. Once the transition is complete, we shift focus to the ongoing management of your print infrastructure.
This is where the Aurora Remote Management System (ARMS) comes into play.
With ARMS, we monitor your devices in real-time, initiate predictive maintenance, and ensure automated consumable replenishment—all of which keep your print environment running smoothly with minimal intervention.
For larger sites, we also provide on-site engineers to resolve any critical issues quickly, ensuring that operations remain uninterrupted.
Proactive management with Aurora Remote Management System (ARMS)
Real-time device monitoring, predictive maintenance, and automated consumable replenishment
Remote and On-site engineering support ensuring rapid response to critical issues
Any tickets generated from ARMS are linked into our ERP systems that we can fully integrate with your Service desk system providing open and transparent incident management process.
This can be achieved to any service desk system that allows API Integration.
This approach prioritises cost-efficiency and minimal operational disruption.
We look forward to discussing solutions to your current workplace problems. We are here to support you.
0207 503 3065
generalenquiries@aurora.co.uk
