Managed Print Services
Proactive remote monitoring, a core part of our Managed Service, not only maximises the performance of the technology we provide, but also helps our customers become more productive. This ongoing monitoring serves as a valuable source of data, which we analyse and share with customers during regular management reviews.
Contact UsOur data insight provides our customers with total visibility of the usage patterns, volumes, user behaviour, costs and performance of all their devices and workflow systems, alongside all service and support activities Aurora have provided.
Usage and activity reports, billing and service delivery management reporting can be provided to customers in tailored formats including consolidation of multiple devices and locations.
These regular reviews are great opportunities to discuss and evolve the managed service technology and services we provide in line with our customers’ changing business needs and priorities.
In our experience we often find underlying working practices that are inefficient and wasting valuable staff time during these reviews. The MI data can validate what processes need further investigation and what benefits there could be from streamlining these activities, leveraging digital technology to automate business processes on a step by step or end to end basis.
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Introducing a secure release print management capability for users to generate and collect their prints, quick and secure document scanning and data captured into email or management systems. These are both popular functions that our customers often consider as next steps to develop their managed service with Aurora.
In other cases there are other more simple issues that can be discussed and resolved through regular reviews: planning a rollout to educate users on the functionality a device can provide to make their regular tasks easier to complete; moving devices in a controlled way as organisations relocate their premises, or planning for growth or consolidation through an imminent acquisition.
Wherever your challenges lie, our expert team delivers meaningful insights to help your business achieve greater efficiency, improve security, work towards sustainability goals and drive significant cost savings.
Want to know more about our experience-led approach? Have a business challenge you want to discuss? Need advice from an expert? The Aurora Professional Services Team is ready and waiting to support you.
020 7503 3000
generalenquiries@aurora.co.uk
