Managed Print Services

Pro-Active Remote Management & Resolution

We invest in a dedicated team of service and support experts who proactively monitor our customers' print and output infrastructures. By continuously optimising performance and identifying potential issues before they arise, we ensure our service levels remain the best in the industry.

Aurora’s Managed Services pro-actively monitor your technology to maximise uptime, freeing up your staff and dramatically reducing support requests to your IT team.

Pro-active remote managed service initiatives include:

Continuous monitoring to ensure your technology is online and operational
Just-in-time consumable deliveries before you run out
Pre-emptive fault prevention based on your device status monitoring
Fleet management and usage balancing
Digital meter readings taken directly without interrupting your staff

30% of support requests we fix remotely, via our Technical Helpdesk, instantly getting equipment and our customers up and running without delay.

Watching Online Video Conference Meeting In Office

Want to discuss our Managed Print Solutions?

Want to know more about our experience-led approach? Have a business challenge you want to discuss? Need advice from an expert? The Aurora Professional Services Team is ready and waiting to support you.

020 7503 3000
generalenquiries@aurora.co.uk