Production Print
With Aurora you can focus on your business, whilst our PPD team maximise the performance of your technology.
Contact UsAn important part of this partnership is keeping you informed of key information about the technology we provide and support for you, and this is where our Management Information Reporting and Service Support Reviews can prove to be invaluable.
You don’t need to spend your time tracking your usage of each engine, Aurora can do that for you and provide a management summary of all the relevant details so you are always up to date.
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Typically our clients want to know the exact volumes and costs of every engine and system they have in operation, so this is the foundation of every report. All our billing operations are UK based so it’s simple and straightforward process to provide the information you need.
In addition, clients find it helpful to see the breakdown of colour, black and white output, and splits on different page sizes outputted. Anything smaller than SRA3 is often an exception.
The performance of each engine is reported on, highlighting any downtime or issues, Aurora responses and resolutions provided.
This reporting will identify any repeated issues or trends of behaviour , which can be discussed in the context of the sort of work, media or usage that is being carried out so we can minimise any future disruption.
We can also look at the consumption of toner and any other consumables, or parts and components. An on-site stock tailored to your usage patterns and workload could improve your throughput in this area.
Regular reviews help us work in partnership by better understanding your business and working patterns. With a PPD dedicated operation we have flexibility to work with each client. By having regular dialogue about your future workload we can adapt and work with you to maximise your productivity.
Want to know more about our experience-led approach? Have a business challenge you want to discuss? Need advice from an expert? The Aurora team is ready and waiting to support you.
020 7503 3000
generalenquiries@aurora.co.uk
