TELECOMS SOLUTIONS

Telecoms Solutions

We offer a wide range of voice services to suit your business needs.

The Telecoms solution that you use for your business is an important long-term choice, which will be your customer’s first experience of dealing with you. Does your current system provide you with the functionality you need to provide your customers with a professional experience? and does it also cater your team and the ability to perform their roles as part of a Hybrid-Working business?

Aurora offers solutions that will meet your business requirements, assist you to grow your business and transform your customers’ experience.

FEATURES EXPLAINED

Telecoms Solutions Explained

Hosted Phone Systems

A Cloud based system allows you to connect to your team wherever you have internet connectivity. Call routing is via a secure data centre meaning you no longer need hardware installed on your premises.

Call Management

A web based portal allows you to measure performance of your team and service. Customised reports and dashboards allow real time and historical analytics by line, group and extension.

On Premise Phone Systems

If your network is unable to support hosted telephony, we can provide a traditional phone system. With the features and functionality that you have been accustomed to and can be connected to your existing lines or SIP trunks.

Professional Recordings

Professional in-queue and on-hold audio recordings, which will enhance your caller experience to your customers and can be used as a platform for promotional messaging that can generate additional revenue.

Contact Centre

Simplify customer engagement with our contact centre solution that offers skills based routing of calls, webchat, emails and social media to ensure that the best customer experience is received by driving agent performance with innovative contact flow technology.